Insurance

Insurance of the goods is mandatory with a charge of £4.20 per £1,000 of value (if your goods are worth £3,000, insurance would cost you £12.60 per calendar month, including VAT).
The minimum cover required is £1,000 at a cost of £4.20pcm.

Commercial insurance policies contain an Average condition.  This means that if at the time of damage, the sum insured contained in the policy is less than the value of the item covered by such sum insured the amount payable by the insurer will be proportionately reduced, therefore it is vital that the sums insured are adequate.

We strongly advise that you insure your goods for the correct replacement value, otherwise, in the unlikely event of a claim, insurers will use the “average clause” on any settlement.

Prohibited

Food or perishable goods unless approved by us and provided that they are protected from and do not attract vermin. Plants, birds, fish, animals or any other creatures, but this will not prevent you (or someone authorized to use the unit) from bringing a guide dog with you to the unit during your visit. Combustible, flammable, explosive or oxidizing materials, liquids or gases e.g. paint, petrol, oil, cleaning solvents, gas cylinders, cellulose nitrate film or fireworks. Firearms, weapons, ammunition, explosives or the components thereof. Chemicals, radioactive materials, biological agents or asbestos. Pollutants, toxic or hazardous materials or contaminated goods or other materials of a potentially dangerous nature. Any item which emits any fumes, smell or odor. Any illegal substances, illegal items or goods illegally obtained, including counterfeit goods, illicit (smuggled/counterfeit) tobacco, illicit alcohol, unlicensed medicines or unsafe goods (including toys, electrical items, cosmetics and fireworks). Compressed non-flammable gases without our written consent and in accordance with our specific requirements. Any item of high value requiring specialist storage (including without limitation jewelry, money, bullion, deeds, bonds, securities, stamps, antiques, fine art or fine wines. Tyres or waste materials including any materials or goods for export deemed to be waste e.g. used electrical equipment (unless tested and certified for re-use), used vehicles or parts thereof. Any personal data (within the meaning of applicable data protection laws) or any objects, documents or equipment containing personal data.

Rental Period/Vacating

The rental period is a minimum of one month, after which a 2 week cancellation policy will apply (14 day notice period). Any pre-paid storage money owing to you after moving out and leaving the unit in good condition, will be refunded. Insurance is non-refundable.

packaging

We strongly advise that soft furnishings/mattresses are covered with protective covers and valuable items such as electronic devices are well wrapped and protected. We sell all the necessary packaging materials, such as; boxes, tape, bubble wrap, blankets, polythene covers, padlocks etc.

access hours

Our access hours are the same as our opening times;

Monday-Friday, 8am-5pm

Within these hours, you are free to access your storage unit(s) as often or as little as you’d like. There’s no need to “check-in” at reception every time you visit. We are closed evenings, weekends & bank holidays. At our discretion, we may make exceptions and arrange for a member of staff to be called out to open up, out of hours - this may be chargeable, which is to be arranged with the Store Manager.

Costs & Fees

We let you know, upfront, all the costs that will be involved before you move in. There are 3 things you need to consider; storage fees, insurance and a padlock to secure your room (if you don’t already own a suitable one). You can either buy a padlock from us (we sell them on-site) or provide your own.

Storage is paid in advance and is per calendar month. So when you move in you will need to pay for your first storage period.

Insurance is dependent on the full new replacement value of your goods, if you had to buy them again today. The cost of insurance starts from £4.20 per calendar month for £1,000 of cover.

We don’t have a price list, but you can get a quote for any unit by calling the office on 0207 515 1300, sending us an email on info@storethat.co.uk or by filling out the form on the contact page.

secondary access

You can set up as many or as few people as you require to have access to your room. They need to be named on your account and you need to have given them your access code and padlock key / combination number.

Signing up process

To successfully sign you up, we will require the following documents;

  • 1x proof of address for the person signing the contract, less than 3 months old (such as utility bill or bank statement)

  • 1x proof of ID for the person signing the contract.

    For companies; both of the above, plus

  • 1x proof of address for the company itself, less than 3 months old  (such as utility bill or bank statement)

  • A letter or email from a senior manager or director, if they are not signing the contract, stating that the person signing it has their authority to do so

Once we have received the above documents (either in person or via the link on our quote), we can then begin to create your account. You will need to let us know an insurance value (£4.20pcm per £1,000 cover) and a specific start date.

We can send you the documents via a site called “Signable”, which will enable you to sign up online - no printer required! All you will need for this option is either a smartphone, tablet, or computer. You’ll be able to sign the documents using your finger to draw the signature, text to type the signature or upload an e-signature that you already have!

If you prefer a hard copy, we can send you forms to print, sign and scan back or feel free to complete the final sign up in the office. We can complete all the forms for you and you simply come in and sign.